Top 3 questions to communicate effectively

Effective team communication

Effective teamworkI was working with a team of two; one who I clicked with (A) and one who I struggled to create an easy relationship with (B).  I was struggling to communicate at all, never mind communicating effectively.

I tried and tried, but I couldn’t motivate or inspire B, no matter what I did.

At the end of the project I met A to determine why we worked so well together so that we could replicate it on future projects.  I asked two questions;

  • “How do you like to be given information?”
  • “What information is important to you?”

I asked B the same questions.

On hearing B’s answers, I apologised profusely for getting it so wrong for 18 months.

In all that time, I didn’t realise that talking B through tasks was the wrong approach.  It was right for A, but not B. B preferred written information, lists – something more tangible than a conversation. No wonder I’d found the relationship difficult!

It was from this realisation that I developed WHIZZARD©, to facilitate teams through the process of understanding what they need to communicate and make progress effectively.

By identifying how we receive and process information most effectively, and understanding how this differs from others, we set ourselves up to succeed.

Here are my top 3 tips for communicating effectively with your manager, your team, and anyone else in any part of your life.

What are the key types of information that you like to know above all others?
This might be understanding the bigger picture, financials, timescales, constructive feedback, how the organisation works, etc.
Keep to a maximum of 5.

Why this information specifically?
What need does this information fulfil?
What insecurities does it address?
How do you feel if this information is withheld?
How do you feel when you are given it quickly?
This will help you to understand yourself, your team member or A N Other and how they think.

How do you like your information?
Written; text, pictures, numbers?
Oral; face:face, phone, video link?
Do you like different media for different information types?

By identifying how we receive and process information most effectively, and understanding how this differs from others, we set ourselves up to succeed. We reduce everyone’s effort because our message is clearly understood and easily actionable by the other person. At the same time, we know how to ask for information in a way that makes it easier for us to do our job and meet our objectives.

You can read more about WHIZZARD© at https://www.lothiancm.co.uk/products/

Please contact me through Facebook, LinkedIn or email (joanna@lothiancm.co.uk) if you would like to discuss how I could help you and your team.

 

02/15/2018